Sustainability Made Simple

Customer Journey

At Zero Hero, we believe that living a zero-waste lifestyle should be easy, accessible, and rewarding. Whether you’re refilling essentials, exploring sustainable alternatives, or becoming a part of our growing community, we’ve designed a seamless experience to support your journey toward a more conscious way of living.

Our Customer Journey ensures you can shop sustainably, refill conveniently, and make an impact—all while saving money and reducing waste.

♻️ How It Works

1️⃣ Explore Sustainable Solutions

Browse our selection of zero-waste household, personal care, and wellness products designed to help you eliminate plastic waste and live more sustainably.

✅ Refillable essentials – Shampoo, conditioner, dish soap, laundry detergent & more
✅ Eco-friendly products – Biodegradable cleaning, reusable kitchenware, refillable skincare
✅ Custom personal care – Blend your own scents & wellness solutions with botanicals

💡 Looking for something specific? Click HERE to let us know of a product you'd like us to carry. Check out our Mom & Baby earth conscious lifestyle goods.

2️⃣ Choose Your Refill & Shopping Experience

We make it easy to shop your way with multiple options:

✅ In-Store Refill – Bring your own containers or use one of ours
✅ Pre-Filled Orders – Order online and pick up your sustainable essentials
✅ Subscription Service – Set up recurring deliveries for your favorite products

Our goal? Less waste, more convenience.

3️⃣ Experience the C.A.R.E. System

At Zero Hero, we follow the C.A.R.E. System to make sustainability effortless:

🌱 Choose – Browse sustainable options that fit your lifestyle
🔄 Activate – Customize your refills or select pre-filled products
♻️ Refill – Bring your own containers or choose from our refillable options
💚 Educate – Learn through workshops, product demos, and community events

Every step is designed to make your sustainable shopping journey easy, enjoyable, and impactful.

4️⃣ Join Our Community & Co-Op Model (Coming Soon!)

When you shop at Zero Hero, you’re not just reducing waste—you’re supporting a movement.

✅ Community Workshops & Events – Learn & connect with like-minded eco-conscious individuals
✅ Sustainable Rewards – Earn points for refilling, shopping, and attending events
✅ Future Co-Op Ownership – Become part of a profit-sharing, community-driven business model

Stay connected, get involved, and help shape the future of sustainability.

5️⃣ Keep the Cycle Going

Sustainability isn’t just about one refill—it’s about building habits that make a difference.

✅ Bring your own containers & refill regularly
✅ Share your experience & invite friends
✅ Stay updated with new sustainable innovations

Every choice you make at Zero Hero contributes to a cleaner planet and a greener future.

Superscript

🌍 Start Your Zero Hero Journey Today

Ready to refill, reuse, and rethink the way you shop? Visit us in-store, browse our online selection, or set up a zero-waste subscription today!

📍 Location: Seattle, Washington 98122
⏳ Hours: Monday - Sunday 10am - 8pm
📩 Contact Us: 206.909.0705 | info@0hero.org

🔥 Be the change. Be a Zero Hero. 🔥